Frequently Asked Questions
Everything you need to know about shopping at Wakali Computer Store. Can't find what you're looking for? Feel free to contact our support team.
Placing an order is easy! Simply browse our products, click on the item you want, select your preferred quantity, and click "Add to Cart." Once you're ready to checkout, click on the cart icon and follow the checkout process. You can pay via M-Pesa or card, and we'll deliver to your doorstep.
We accept multiple payment methods for your convenience:
- M-Pesa - Pay directly via M-Pesa (Lipa Na M-Pesa)
- Card Payments - Visa, Mastercard, and American Express
- Bank Transfer - Direct bank deposits
All payments are secure and encrypted.
Delivery times vary by location:
1-2 business days
2-4 business days
Free delivery within Nairobi for orders above KES 10,000.
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer:
- 7-day return window for unused items in original packaging
- Full refund or exchange within 7 days of delivery
- Warranty support for manufacturer defects
Yes! All our products come with manufacturer warranties:
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Still have questions?
Can't find the answer you're looking for? Please chat with our friendly team. We're here to help 24/7.
Average response time: 5 minutes
Live Chat Available
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